There are a great many resources available on omnichannel and related topics. Below are a few that we found interesting. Please note that this is not meant to be an exhaustive list (and is in no particular order).
Mayur Gupta’s LinkedIn Posts on Omnichannel
LCP Consulting. The Omni-Channel Dilemma. October 2014.
Trager, Lisa. Stop the insanity! Planning for a unified omnichannel strategy. May 13, 2014.
Havas Worldwide. Prosumer Report. Building Brands That Matter: The Sweet Spot Between Trust & Dynamism. 2013.
Deloitte Consulting. The Omnichannel Opportunity: Unlocking the Power of the Connected Consumer. February, 2014.
Forrester Consulting (commissioned by Accenture and hybris). Customer Desires vs. Retailer Capabilities: Minding the Omni-Channel Commerce Gap. January 2014.
Retail Systems Research (sponsored by hybris). Omni-Channel 2014: Double Trouble. 2014.
Additional Useful Resources:
Jones, Colleen. Clout: The Art and Science of Influential Web Content. New Riders: Berkeley, CA. 2011
Nichols, Kevin. Enterprise Content Strategy: A Project Guide. XML Press, 2015.
Welchman, Lisa. Managing Chaos: Digital Governance by Design. Rosenfeld Media: Brooklyn, NY. 2015